Have a Question? Look here

• Category:
• Paper Rolls

The retention period may be affected by the exposure of the thermal paper to the sun. For normal use conditions, the retention time varies from a minimum of 10 years and up to 22 years depending the type of paper you use.  

Refer to the paper rolls product page for more info about retention time.

• Category:
• Paper Rolls

The retention period m

• Category:
• Paper Rolls

Catoonyx® MW2 and MW4 supports any type of 2.2" (W-57mm) x 1" (L-25.4mm)  thermal paper rolls.

All the Catoonyx® MW2 and MW4 official paper rolls has passed BPA test, and it is BPA free.

• Category:
• Paper Rolls

Yes, you can easily replace the paper rolls at anytime. Use Catoonyx Paper Sticky rolls one day and Catoonyx Paper Semi-transparent rolls the next day. No need to wait for the rolls to be fully used, you can reuse them! 

Just remember to keep thermal paper rolls from direct exposure of the sun.

• Category:
• Paper Rolls

You can print up to 100 pictures for each roll*. Keep in mind this depends on the type of paper you use, refer to the description of a specific paper roll for more details.

*Example for reference only for pictures sized 80x57mm / 3.15"x2.25 inches.*Each roll is between 3.5 / 11.5ft and 8m / 26ft long.

• Category:
• Our App

You can download the free Fun Print app from our TRY OUR APPSpage.

• Category:
• Our App

Sign-up is not required for most functions. It is required to use the scanning function or track your printed mileage. If you would like to sign-up to the Poooli App, here is a video tutorial on how to sign-up from the app:

Video >>

• Category:
• Our App

Learn more about all you can do thanks to the Fun Print app from our TRY OUR APPS page.

You can also watch our video tutorials to learn how to use all features from the Fun Print App:

Video >>

• Category:
• Our App

The Fun Print app requires microphone permissions because there is a Voice QR code printing feature available. You can read more about it here.

The location permission is used to search and connect the printer via bluetooth, this is a requirement from the app store.

• Category:
• Technical Support

Catoonyx® MW2 and MW4:

Click this link.

• Category:
• Technical Support

You can visit the Help Center if you require technical support or you can always contact us.

• Category:
• Technical Support

Some of the thermal papers, including the Sticky Paper Rolls and the paper rolls from the Catoonyx Creators range are rolled with the thermal side facing inward to stay protected during storage and transport because they are more fragile.

However, feel reassured you can still use those rolls. In order to print you must ensure the thermal side of the paper is facing the print head. As long as there is a contact between the paper and the scroll wheel, it can be pulled out and printed.

• Category:
• Technical Support

Our products are covered by a 1 year limited warranty. We only exchange items if they stop working, we do not cover product damage caused by clumsy handling or unconventional use. Learn more about it from our warranty policy page.

• Category:
• STORE - Placing an order

Your purchase is backed up with a 30 Day Money Back Guarantee. Terms apply, please refer to ourReturn/Refund Policyfor details.

• Category:
• STORE - Placing an order

Catoonyx uses Shopify payments. When you checkout on our website, you can feel protected for every transactions. Learn more about Shopify PCI compliant:

• Category:
• STORE - Placing an order

Enter your discount code into thediscount input field in your cart, make sure you are using a valid coupon code and click ‘Apply’. If for any reason you cannot see the discount input field, you can also add the discount code during checkout, just before paying. 

• Category:
• STORE - Placing an order

We accept payments through PayPal, Mastercard, Visa, Amex, Maestro & all other major debit/credit cards.

• Category:
• Shipping

DELIVERY TIME

The delivery time frames are for reference only. There is no guarantee that the parcel will arrive within the defined time. Transit times can vary based on the shipping location, weather condition, custom inspection...we cannot be held responsible for third party delays.

• Delivery time frames for orders shipped from our U.S fulfillment center:
  
  U.S - Minimum 6 to 12 business days to arrive at destination.
  Canada - Minimum 6 to 14 business days to arrive at destination.

ORDERS FULFILLMENT

Catoonyx's policy is to ship either the following or the second working day after an order is received. When there is a large influx of orders, such as immediately following a new product announcement or during big sales events, the shipping may take a few extra days as we catch up.

• Category:
• Shipping

Products are shipped from multiple fulfillment centers across the world (US, P.R.C) depending on stock availability. If you want to ensure the products will be shipped from a close location to your delivery address, please drop an email to support@catoonyx.com prior to placing your order. New released products are shipped from the production site (CN). If an order includes one product not in stock in one of our fulfillment center (US), the whole order will be shipped from the production site (P.R.C).

• Category:
• Shipping

Orders are generally shipped through USPS for the U.S. But we reserve the right to use other delivery services.

• Category:
• Order Info

Anytime you place an order you will receive 2 transactional emails from us. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been dispatched.

• Category:
• Order Info

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1-2 working days, so we can not guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

• Category:
• Order Info

Once your item has been marked as shipped, you will receive a tracking number. You can go to our order tracking page to track your order. You can also use your order number and e-mail to track your order. Please note that it can take a few days for your tracking number to update. For more details please refer to our Shipping Policy.

• Category:
• Order Info

If your Catoonyx printer order comes with a free roll of thermal paper, it is usually already inside of the printer and ready to use. Please check this place first if you think you are missing your free paper roll.

For other issues, we will check the weight of the package as it was sent to you and send a replacement for the item(s) you are missing when necessary.

• Category:
• Return / Refunds

Returns & Exchanges are subject to ourReturn/Refund Policy.

• Category:
• Return / Refunds

If you discover a problem when you receive your package, please contact us within 7 days including a video of the packaging of your order with the faulty item & your order confirmation number so we can process to an exchange.